1. Understanding Our Cancellation Policy  

• At Cannaco Technologies ("we," "our," or "us"), who owns Florathreads, we hold user ("you," "your") convenience as our top priority. We understand that sometimes, plans change and so do shopping decisions.  
• Our cancellation policy allows flexibility while keeping the shopping process smooth for everyone.  
• You’re welcome to cancel an order within the permitted time window before it enters packaging.  
• Once an item is in the shipping cycle, cancellation may no longer be possible.  
• We encourage timely communication so we can serve you better.    
   

2. How to Request a Cancellation  

• To cancel an order, simply contact our customer support through the preferred mode of communication.  
• Include your order details for quicker assistance and processing of the request.  
• Our team will review the request and confirm the status based on the order’s progress.  
• Once confirmed, you will receive a cancellation update for your reference.  
• Requests made after dispatch cannot be honored due to the fulfillment process.    
   

3. When Cancellation Isn’t Possible  

• Orders that have moved to the final processing stage cannot be halted or reversed.  
• Customised apparels or monogrammed items are excluded from cancellation once confirmed.  
• Any order already prepared for dispatch cannot be withdrawn at that point.  
• Our cancellation policy aims to strike a balance between prompt delivery and user convenience.  
• Exceptions may apply in rare situations and are handled case by case.    
   

4. Refunds for Cancelled Orders  

• Approved cancellations will be followed by a refund to the original payment method.  
• Refunds are processed once the cancellation is verified and completed in our system.  
• You will be notified when the refund is initiated and completed.  
• We do not offer store credit unless explicitly requested by the customer.  
• Our goal is to ensure the refund process is smooth, clear, and timely.    
   

5. Customized and Personalised Orders  

• Apparels crafted to personal specifications fall outside the general cancellation framework.  
• Once you place a customised order, it moves directly to the preparation phase.  
• We advise reviewing all order details before confirming custom pieces.  
• These items are carefully made to order and cannot be repurposed.  
• If such orders are damaged upon delivery, our return policy will offer a resolution.    
   

6. Policy Adjustments and Revisions  

• We reserve the right to adjust this policy without prior individual notice.  
• All updated versions will be published clearly on this page for your reference.  
• Continued use of our services implies acceptance of the most current policy in effect.  
• We recommend reviewing this section occasionally for the latest information.  
• Transparency is part of our commitment to building trust in every transaction.  

7. Contact Us  

Feel free to get in touch with us to clear any queries related to our Cancellation Policy.  

cannacotechnologies@gmail.com